For the first time Transurban Queensland now has eyes on its entire 82km of roads, tunnels and bridges in South East Queensland from one centralised state of the art control room in Kedron, Brisbane. The new control room is the heartbeat of Transurban Queensland’s network, effectively coordinating network-wide traffic flow, incident and emergency response.
Over the past 18 months, Transurban progressively transitioned four standalone control centres housing the Logan and Gateway motorways, Legacy Way, Clem7 and AirportlinkM7 tunnel control rooms, into a single consolidated control room. This has boosted Transurban’s capability to identify and manage incidents, improving response times and enhancing Transurban customers’ experience on their roads. As a result, Transurban is better placed to predict and manage congestion, respond to incidents and keep Brisbane moving as the population grows leading up to the Olympics and beyond.
In consolidating the control rooms, Transurban successfully navigated the challenge of bringing four brownfield assets together, each with different traffic and plant management systems and with different processes for each asset – and all during a pandemic.
“The transition to our new state-of-the-art traffic control room means all of our roads and tunnels in Brisbane are now operated from a single integrated facility, providing our network with greater flexibility, resilience and response capability than ever before,” said Angelo Lambrinos, General Manager Assets Queensland.
With eyes on over 1,500 cameras across the road network, Transurban Queensland’s Traffic Control Room Operators (TCROs) have eyes on the road 24/7 and use the latest technology to make journeys quicker and safer for all South East Queensland motorists. Thanks to automation, machine learning and the latest traffic management technology, the TCROs have access to an incident response system that learns to identify and respond to incidents faster over time and this mean less congestion across the road network.
Responding to over 1,000 incidents every month, Transurban’s TCROs dispatch a team of highly-trained incident response officers, who arrive at an incident in under 8 minutes ready to assist, often being the first on the scene and ready for any situation to get motorists safely moving again. As well as helping stranded motorists and broken down vehicles, they have even helped the occassional lost animal including dogs, peacocks and a deer. This is all part of the complimentary service Transurban provides its customers as well as picking up debris that is a danger to motorists, including old air conditioners, camping tables, plastic bottles, building materials and wheelie bins.
As part of the ACRNA 2023 conference, Transurban is delighted to offer a site tour to its Brisbane control room for a limited number of delegates, where attendees will be able to see first-hand the 24/7 operation keeping Queensland motorists safe on the road every day. Spots are limited so please reach out to Trevor Franz to secure your place today.