…in pursuit of control room best practice

On Wednesday, 3rd November 2021, the Arrow Operations Centre in Brisbane was officially opened by CEO Cecile Wake and COO Pu Haiyang.

The AOC, as it has been dubbed, is the culmination of a process of design which followed the guidelines and principles of ISO 11064 The ergonomic design of control centres.

The process commenced in July 2020 with the early engagement of Control Centres Australia to assist Arrow’s project leader, Chris Fletcher, business stakeholders, and end users realise this Operations Centre.

Chris and CCA, with Absolute Ergonomic Solutions and Jennifer Long Visual Ergonomics, engaged the stakeholders and users in a total of ten design workshops throughout the project’s life. In the final phase of design for the Brisbane site, the working group applied the workshop outcomes relationships, and technology developments from the earlier phases to the physical constraints of the final location.

In parallel, Arrow designed and developed the communications technologies, cyber protection and operating systems which would support the AOC in real time connectivity to field operations. The critical outcome of those technology solutions was the Production System Overview wall, dubbed PSO.

Console operator’s line-of-sight to the PSO is the single most important relationship in Arrow’s controlling remote assets and fields from Brisbane, and monitoring energy markets, wells and facilities. The numbers of operators for each asset – Bowen and Surat – and the arrangement of the support teams outside the control room – Energy Markets and Surveillance – were plugged into, studied and tested in an extensive options assessment. The working group applied an objective, weighted-score analysis which resulted in a unique and novel solution of facing all operator consoles towards a central triangular-plan PSO array.

The proposed solution was embedded in a virtual reality model and interrogated for a multitude of sitting, standing, tall-stature, and short-stature points of view.

Not only could the design team and end users be assured of a successful outcome, the value of this proof when demonstrating to executive management and the Arrow CEO was enormous.

The 3D and VR tools brought to the project by CCA’s partners, Xarbe.design and CADwalk Digital were integral to the success and clarity of those demonstrations.

Design of the AOC was completed late in 2020 and constructed under stringent on-site COVID-safety standards through mid-2021. These dates alone indicate the commitment to planning and quality management on the part of all.

The team at Arrow and CCA will be offering a case study to ACRNA members at the 2022 Conference.

Arrow Energy CEO Cecile Wake and COO Pu Haiyang officially open the Arrow Operations Centre in its Brisbane Headquarters, while operations personnel settle in to their new, state-of-the-art facility.

The opening was attended by Shareholder, Industry and Academia representatives.

Arrow completed the day with tours of the new facilities.



Chris Fletcher
Member ACRNA
Operations Systems Technical Lead
Arrow Energy Pty Ltd



Russell Ockendon
Corporate Member ACRNA
Executive Director
Control Centres Australia

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